For people who sell time, not things
Consultants, coaches, agencies and freelancers lose almost every dispute because there is no tracking number. Winning Disputes builds the file before you get paid, and hands you the dispute pack in one click when the bank writes.
About the problem
A shop that ships a parcel can show delivery and a signature. Someone who delivered a call, a document or a month of work has nothing the bank recognises, so the cardholder's claim stands, the fee is reversed, and the dispute counts against the account either way.
See what changes with a file →Three lost disputes in a quiet month is enough for an aggregator to close the account and hold the balance for six months.
Winning Disputes exists so that never comes down to your word against theirs. The agreement, the identity, the delivery and the client's own confirmation are on file before the money moves.
Your client reads the engagement agreement on a private link, ticks three boxes and signs. Name, email, IP address, time and version are recorded and a copy goes to both of you. Nothing is invoiced before this.
Straight after signing: an ID photo and a selfie on their phone. The name is matched to the agreement and to the card that pays, so a "not me" claim has nowhere to go.
Every file and call summary goes out through the tool as a dated, hashed message to the client's own address, with an open receipt. For a service, this is the tracking number.
Best for you
When a chargeback arrives you pick the engagement and the reason code. The pack is built from the log: summary page, reason-code response, exhibits strongest first, sized to your processor's upload limit. Ten minutes instead of a lost weekend.
Reserve a founding place →Our process
You add one step before the invoice and one after delivery. The tool does everything in between and keeps the record.
Six fields, one click. The client signs and verifies on their phone in about three minutes.
The Invoice button stays locked until the agreement is signed and the identity matched. Then it creates the invoice on your Square, Airwallex or Mollie account and sends the client straight to it.
Files, call summaries and the final acknowledgement all leave a dated record. If a dispute ever comes, the pack is one click.
Pricing plans
Reserve now, pay nothing today. When the product opens you get one email with the price locked and a link to start. Ignore it and nothing happens.
For one person who sells their time and wants every fee defensible
For agencies and practices with up to five people delivering
Works together
Twenty years selling online, terminated by a dozen processors, rebuilt every time, and the author of Chargeback Proof, the merchant's playbook on disputes. The method in the tool is the method in the book.
Read the bookNo. The invoice is created on your own processor account and the money goes to you as it does today. The tool holds the evidence, not the funds, so there is no new account to be reviewed or frozen.
No one can; issuers decide. What it does is make sure the six things that win are in the file every time and produce the pack in the form the analyst rules on. Merchants with those files win most service disputes. Merchants without them lose almost all.
Consultants, coaches, agencies, freelancers, tutors, designers, developers and practices that take card payments for services and have no tracking number to show when a client disputes the fee.
Send the agreement link to a current client at any point and log deliverables from the day you start. The dispute pack works with whatever is in the log.
